Returns & Exchange Policy
Return Eligibility
We want you to love your pair. If something isn't right, you can return or exchange it as long as the shoes are unworn, unwashed, and returned in their original box with all tags attached. Items showing signs of outdoor wear cannot be accepted.
Return Window
You have 7 days from the date of delivery to request a return or exchange. Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed.
Tip: Try your shoes indoors on a clean surface first, so they stay in returnable condition if the fit isn't right.
How to Start a Return
- Message us on WhatsApp or call 01929-040698 with your order ID
- Our team confirms pickup or drop-off at Shop C3–C7, Shaymoli Complex Tower, Dhaka-1207, Bangladesh
- Once inspected, we process your exchange or refund within 3–5 business days
Exchanges
Size or color exchanges are free within Dhaka; a small courier fee applies for outside Dhaka. Exchanges depend on stock availability at the time of your request.
Refunds
Refunds are issued to the original payment method (bKash, Nagad, or card) within 3–5 business days of approval. Cash on Delivery orders are refunded via bKash or bank transfer.
Non-Returnable Items
- Items marked "Final Sale" at checkout
- Shoes with visible outdoor wear, odor, or damage
- Items missing original packaging or tags